Terms And Conditions

This regulation applies to all sales of goods by REVER BARBER PRODUCTS SRL through this website.

Use of this site implies acceptance of the terms and conditions set out below. If you do not agree with the terms and conditions of REVER BARBER PRODUCTS SRL, please do not access this site.

REVER BARBER PRODUCTS SRL reserves the right to make subsequent changes to this contract, without prior notice to the parties.

1. Definitions

In the interest of this Regulation, the following terms shall be defined as follows:

• beneficiary = natural or legal persons who place an order on this website;

• supplier = the company REVER BARBER PRODUCTS SRL identified at the Trade Register with J39 / 836/2017, Unique registration code RO38120691 having a working point in Working point. 146 Calea Calarasi Street, Bucharest, hereinafter referred to as rovra.com

• products = goods to be delivered by the supplier to the beneficiary as a result of the concluded contract;

• order = an electronic form of communication between the beneficiary and the supplier, through which the supplier agrees to the delivery of the requested products, and the beneficiary agrees to pay the value of the ordered products;

• contract = an order confirmed and validated by the supplier.

2. Copyright

The copyrights on the entire content of this website belong entirely to REVER BARBER PRODUCTS SRL and may not be copied or used without the written consent of the owner.

People who access this website have the right to view all content and to insert links to this website on other commercial or advertising sites.Rovra.com reserves the right to refuse collaboration with customers who have inappropriate behavior or uncivilized and aggressive language.

3. Data confidentiality

Rovra.com guarantees for the protection and confidentiality of your personal data according to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, with subsequent amendments and completions and Law 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector.

According to Law no. 677/2001, you benefit from the right of access to personal data, of modification, the right to stop their processing, the right to oppose their processing and the right to go to court. You can exercise these rights by sending a written request, signed and dated, to the rovra.com office.

Any attempt to access the personal data of another user, to modify the content of this website or to affect the performance of the server running the rovra.com site will be considered an attempted fraud and will be criminally punished according to Romanian law in force by the competent authorities.

Your personal data is collected, in maximum security, only for the purpose of registering and delivering your orders. Rovra.com recommends all parents and legal guardians to inform minors, in the most accurate and appropriate way, about the use of personal data when using the site.

Protection of personal data – updated according to EU regulation 2016/679 (GDPR)

General information

REVER BARBER PRODUCTS SRL headquartered in Paunesti, Vrancea, we represent the operator in accordance with GDPR and, therefore, we are responsible for the data processing described below. For questions or requests regarding data processing, please contact our data protection officer, whose contact details can be found below.

You can contact our data protection officer at any time using the following contact methods:

– By email: contact@rovra.com

Information on data processing

We will process personal data collected through the online customer registration form and, in the course of future commercial transactions, for the purpose of concluding and executing the contract. This processing is based on Art. 6 paragraph sentence 1 letter b) GDPR.

We will process all of your personal data that is collected through the online registration form as well as by placing orders on our site and during all future business transactions, for the purpose of conducting business relationships and data analysis. We will also contact you for these purposes by e-mail, telephone.

For the purposes mentioned above, your data will be stored in our database and will be enriched with data that we collect from public sources (eg Trade Register). This processing is based on Art. 6 paragraph 1 sentence 1 letter f) GDPR.

All your personal data collected through the online customer registration form and during all future business transactions will be processed by us and in order to provide you with information about advertising and marketing campaigns. This processing is based on Art. 6 paragraph 1 sentence 1 letter f) GDPR.

We need to pursue our legitimate interests in order to inform you about our offers and services and to expand the relationship with our customers. If you have given us prior consent, we will also use your personal information to provide you with our information by e-mail, telephone. This processing is legitimately based on Art. 6 paragraph 1 sentence 1 letter a) GDPR.

Beneficiaries of the data

In order to achieve the purposes mentioned above, we use service providers, respectively empowered according to art. 28 GDPR, for example, our hosting, platform and maintenance service providers, courier service providers, or our email service providers, telephone contact, or printing of personalized advertising materials.

We ensure by contractual regulations that these service providers process personal data in accordance with European data protection legislation, in order to guarantee a high level of data protection, even if the personal data is transferred to a country where usually uses a different level of data protection and for which there is no decision of adequacy of the EU Commission. No other transfers of personal data to other recipients are made, unless we have this obligation by law.

For more information about the proper protection of the international data transfer or a copy of them, please contact our data protection officer by e-mail at: contact@rovra.com.

Mandatory / Voluntary Provision of Data and Duration of their retentionProviding the following information is required in order to enter into a contract with you and to process customer registration: customer name (= your company name), legal form, billing address, company phone number, tax code EU customers: registration number for VAT purposes), identification data of a person (s) authorized to purchase (eg business owner), position of person authorized to purchase (eg business owner or buyer), proof of existence of your company .

The rest of the data collected during the customer registration process is provided by you voluntarily. You are not obliged to provide us with this personal data, and this data is not a legal or contractual requirement or a requirement necessary to conclude a contract. If you do not provide us with this personal data, this will not affect you. Your personal data will be stored until the moment of termination of the relationship with the customer, unless we have a legal obligation to further store your data for the purpose to present them to public authorities, for example to the tax authorities. The storage and transfer of your personal data to public authorities for the purpose of fulfilling a legal obligation is legally based on Art. 6 paragraph 1 sentence 1 letter c) GDPR.

Your rights

As a data subject, you may contact our Data Protection Officer at any time and free of charge, with a notice, using the contact details listed above to exercise your rights under the GDPR. These rights are as follows:

• The right to receive information on data processing and a copy of the data processed (right of access, Article 15 GDPR),

• The right to request the rectification of inaccurate data or the completion of incomplete data (right of rectification, art. 16 GDPR),

• The right to request the deletion of personal data and, if personal data have been made public, the transmission of information on the request for deletion to other operators (right of deletion, Article 17 GDPR),

• The right to request a restriction on data processing (right to a restriction on processing, Article 18 GDPR),

• The right to receive personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmission of such data to another controller (right to data portability, Article 20 GDPR),

• The right to object to the processing of data with the intention of ceasing processing (right to object, Article 21 GDPR),

• The right to withdraw at any time a consent given in order to stop the processing of data based on your consent. Withdrawal will not affect the lawfulness of processing on the basis of consent given before withdrawal (right of withdrawal of consent, Article 7 GDPR),

• The right to lodge a complaint with a supervisory authority if you consider that the processing of data is a breach of the GDPR (right to lodge a complaint with a supervisory authority, Article 77 GDPR).

Due to possible changes in legislation, a change in these data protection notifications may become necessary. In this case, we will inform you of such changes. To the extent that the changes affect processing that is based on your consent, we will request a new consent, if necessary.

4. Order

The confirmation of the order by the beneficiary implies the acceptance of the terms and conditions imposed by rovra.com

The order is considered completed when the beneficiary confirms it by phone to the supplier. The order is never delivered if the beneficiary does not confirm it in advance. This contract enters into force upon telephone confirmation of the order by one of the operators rovra.com

5. Payment methods

Rovra.com offers you the following ways to pay for the ordered products: 1. Refund, by cash payment to the courier upon delivery of the package. 2. Pay online using the card

Payment can be made online with your personal or company card, in complete security. The cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2 / CVC2 code) active from online payment view.

For payments with credit / debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and Mastercard / Maestro) the ‘3-D Secure’ system developed by these organizations is used, which ensures the same level of security for online transactions as those made. at the ATM or in the physical environment, at the merchant.

The advantages of this payment method:

*safety

*convenience and ease in the ordering process

*you can send gifts to another person (you can make gifts to your loved ones even if you are abroad or in another county)

*no additional transaction fee is charged.

To ensure the security of transactions, rovra.com uses the secure Mobilpay platform. To complete the transaction correctly, you must provide the card code (all digits of the four groups on the front of the card, without spaces), the expiration date and the last three digits on the back of the card written on the tape with your signature (depending on the card, may be missing).

Regardless of the currency you have in your account, the transactions are made in lei, at the exchange rate of your bank. Card data processing is done exclusively on Mobilpay.ro servers. Rovra.com does not request or store any details regarding your card.

Steps in payment by card

To make a payment with your card you must select on the site the payment method – Online payment by bank card, and click Finish the order. You will be redirected to a secure link on the bank card processor page.

Here you will have to enter in the form the card number, the expiration date (both information can be found printed on your card) and the CVV2 / CVC2 code). Then click ‘Next Step’.

Please fill in all the required data regarding your card carefully! After completing the order, you will receive a confirmation on the bank card processing page, as well as a confirmation email with the details of the transaction.

6. Product warranty

Rovra.com ensures the guarantee of all products sold, according to Law 449/2003 on the sale of products and their associated guarantees.

Rovra.com sells only new products, these products come from sources authorized by each manufacturer.

The guarantee certificates are offered either by rovra.com or by its collaborators or partners.

The warranty period for the products is 1 year, and the term for solving the deficiencies is 14 days.

7. Price guarantee

For the Products sold on this website, the purchase price printed on the invoice will be the same as the one displayed on the site at the time of placing the order.

We reserve the right to change the price of the products without prior notice, but we assume that the value of your order will not change after its confirmation by telephone by our operators.

8.1 Delivery of orders

Delivery of orders is made through the express courier company, to the delivery address completed when placing the order.

If the beneficiary is not found at the address mentioned when placing the order, the courier will return twice in an attempt to contact the beneficiary. If, after the two attempts, the beneficiary was not found at the address mentioned when placing the order, the order will be canceled and this contract will be considered canceled.

If the package shows signs of damage or the packaging is unwrapped, please refuse the order and contact the customer service department by sending an e-mail to contact@rovra.com

If the product is not in our stock or has manufacturing defects, we will notify you by phone or email.

8.2 Transport cost

The cost of transport is 21 lei anywhere in Romania.

8.3 Delivery time

Your order will be processed and delivered as soon as possible. The delivery term is 1-3 working days from the order confirmation, in case there are many orders registered on the site, or on Holidays, Black Friday we reserve the right to increase the maximum delivery period by 1-4 working days.

8.4 Delivery schedule

Deliveries are made from Monday to Friday between 09:00 and 17:00. Before delivery, you will be contacted by telephone by one of the couriers to confirm the delivery address.

If you are not at the delivery address during this time, you may request that delivery be made to another address or that you specify a time frame at which you requested the delivery at the time of placing the order.

9.1 Returning products

According to art. 9 para. (1), referred to in art. 16 lit. e) of the Emergency Ordinance 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, the products used in the latter purposes as well as other purposes to the extent that the subsequent use of the product used may affect the health of the consumer, as long as they have been unsealed by the consumer.

Only products that are in the same physical condition in which they were delivered can be returned: without traces of use, in total integrity (if they had accessories it is necessary to return them), without breaks, in the original packaging.

Products may be returned in accordance with the PRODUCT RETURN POLICY.

9.2 Right of return

According to the legislation in force, the waiver of the purchase is applicable only to the beneficiaries of natural persons, the beneficiaries of legal entities do not have the right to unilaterally terminate the contract, the legislation in force referring only to natural persons.

” The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product or, in the case of services, from the conclusion of the contract. The only costs that can be borne by the consumer are the direct costs of returning the products.

Return shipping costs are always paid by the customer according to O.G 34/2014.

To remember! Parcels that are shipped by cash on delivery are not accepted!

9.3 Refund

Following the return request, the receipt of the returned package and the fulfillment of the return conditions, rovra.com will return to the IBAN account provided when sending the return request, the full value of the returned products.

EGG. 34/2014, art. 13 (1) “The professional shall reimburse all amounts received as payment from the consumer, including, where applicable, the costs of delivery, without undue delay and, in any case, no later than 14 days from the date on which it is informed of the decision to withdraw the consumer from the contract, in accordance with Article 11.

” EGG. 34/2014, art. 14 (2) “The consumer bears only the direct costs related to the return of the products, unless the professional agrees to bear those costs in which the professional did not inform the consumer that these costs must be borne by the consumer.

10. Complaints

For any complaints, suggestions, dissatisfaction or questions rovra.com recommends that you contact us at the e-mail address contact@rovra.com or fill in the standard form on this website.

11. Strong major

Rovra.com cannot be held responsible for delayed shipments in the following cases:

• fortuitous event: roadblocks, landslides near the road, bridge collapses, road accidents, mechanical problems that may occur in the mode of transport, etc .;

• natural causes: storms, fires, floods, snow or frost, etc .;

• human causes: wars, siege, strikes, revolutions, etc.

12. Limitation of liability

Rovra.com is not responsible for the accuracy of the data provided to the user or for errors, mistakes, failures, delays or interruptions of data flow for any reason.

Rovra.com is not responsible for damage to your computer or viruses that may infect your computer or other equipment as a result of downloading, accessing or using this website.

Rovra.com is not liable for any damages (including, but not limited to damages resulting from lost data, lost profits) resulting from the use, or inability to use, of the information contained on this website, even if the company has been warned about the possibility of such damage.

13. Jurisdiction

The applicable law is Romanian law. All disputes regarding the interpretation, execution or termination of these Terms and Conditions will be settled amicably by the representatives of the parties (beneficiary and supplier). In case of impossibility of an agreement between the parties, the settlement of the dispute is up to the Romanian courts.